Call/Contact Center Solutions
Product/Service Category
__________________________________________________________________________
24-7 INtouch
AtLast Fulfillment
Bravestorm, LLC (Boldchat) Boldchat offers live chat and contact center solutions for
businesses of any size. More websites choose Boldchat than any other company because of
our easy to use interface, extensive customization options and quick setup. Our cost effective
solution can reduce support costs and improve conversion rates immediately.
IBM The IBM OmniFind Discovery Edition portfolio helps you maximize the value of
information, regardless of where it is stored and managed. It combines breakthrough
contextual delivery, enterprise search and text analytics to deliver solutions that help achieve
real-life business goals: increase sales, reduce costs, improve productivity and gain
unprecedented levels of insight.
IBM Commerce Module for OmniFind™ Discovery Edition helps you convert shoppers to buyers
by enabling them to discover the products/services that best match their specific needs.
Increase sales, reduce costs, and empower LOB managers to enhance the online shopping
experience with cross-sell/up-sell offers – without reliance on IT support.
iksula iksula is a pioneering backoffice services company for the Internet industry. iksula is
co-founded by ex-eBayites who have closely worked with Internet Retail, Online Travel and other
companies that have used Internet as a medium of conducting commerce. This close
association has given the founding team a thorough understanding of the needs of Internet
companies and how to run their backoffice. Leveraging this expertise, iksula is a one-of-its kind
company that excels in providing outsourced services to Internet companies in the following
verticals:
LivePerson Visit LivePerson and find out how more than 5,000 small and midsize
businesses achieve results like these:
Increase conversion rates: visitors who chat are 3x more likely to buy, and their average order
sizes are 35% higher than non-chatters
Improve customer satisfaction: chatters are 2x as likely to return to the same website within a
day, and exit surveys reveal that 85-90% of chatters rate their service experiences as “good” or
“excellent”
Lower service costs and improve productivity: shifting service requests from phone to chat can
reduce the average cost per interaction by 80%.
Midco Call Center Midco Call Center is an inbound call center specializing in full catalog and
order entry processing 24 hours a day, 365 days a year. With Midco, you'll get:
Moulton Logistics Mgt. Moulton Logistics is a technology company that functions as a
leading national fulfillment and customer relations resource. Moulton specializes in providing
an unprecedented depth of web-based online reporting. Continuity programs, in particular
benefit from the speed and detail of Moulton’s information flow. Based on the insights we
provide about the movement of their merchandise, our clients can stay virtual and make crucial
decisions with a minimum of staff.
OKS-Ameridial OKS-AMERIDIAL worldwide is a global provider of Call Center and Business
Process Outsourcing Services since 1987. We have 13 operations centers in the US, Canada,
and India operating 24x7x365.
Internet Retailer Services:
· Inbound Catalog Sales
· Inbound Customer Service
· Inbound Order Status Handling
· Up-sell/Cross-sell
· Inbound DRTV
· Inbound Catalog/Information Requests
· Inbound Locator Calls
· Web Chat/E-mail Support
· IVR—Automated Order Entry
· Catalog Mailing, Printing, and Fulfillment
· Overflow and After-Hours Call Handling
· Database Verification/Cleansing
· Outbound Lead Generation
· Data Entry
· Customer Satisfaction Surveys
· Quality Assurance
· US and Offshore Delivery
PFSweb PFSweb provides end-to-end eCommerce solutions: technology, e-fulfillment,
customer care, financial and marketing services to 50+ premier brands including LEGO, Nokia,
Mars, Roots, HP, Fathead and CHiA’SSO. We’re the only global provider with presence in the U.
S., Canada, Europe and Asia. Stop by & win iPods and other cool electronics from eCOST.com.
VIPdesk VIPdesk is the award-winning pioneer of home-based virtual contact center
solutions for global brand leaders committed to enhancing their brand experience. Our best-in-
class Brand Ambassador™ and Concierge screening and certification processes ensure that
the most highly educated, experienced representatives serve as a seamless extension of our
customers' brand; our proprietary quality assurance tools and processes ensure continually
improving results; our stringent industry standard and PCI Compliant technologies ensure the
most secure environment possible for client interactions. As a result, VIPdesk's prestigious
clients experience higher customer satisfaction scores, increased average order size and
overall financial performance, while realizing an unmatched economic value.
VisNetic MailFlow Deerfield.com, developers of VisNetic MailFlow, dramatically improve email
customer service standards. Easy to setup and affordable, MailFlow is a comprehensive
solution to optimize email correspondence.
- Call/Contact Center Solutions
- Customer Service/Support
- Online Customer Support/Demos/Live Chat
- E-Commerce Solutions
- Fulfillment Services
- Logistics
__________________________________________________________________________
24-7 INtouch
AtLast Fulfillment
Bravestorm, LLC (Boldchat) Boldchat offers live chat and contact center solutions for
businesses of any size. More websites choose Boldchat than any other company because of
our easy to use interface, extensive customization options and quick setup. Our cost effective
solution can reduce support costs and improve conversion rates immediately.
IBM The IBM OmniFind Discovery Edition portfolio helps you maximize the value of
information, regardless of where it is stored and managed. It combines breakthrough
contextual delivery, enterprise search and text analytics to deliver solutions that help achieve
real-life business goals: increase sales, reduce costs, improve productivity and gain
unprecedented levels of insight.
IBM Commerce Module for OmniFind™ Discovery Edition helps you convert shoppers to buyers
by enabling them to discover the products/services that best match their specific needs.
Increase sales, reduce costs, and empower LOB managers to enhance the online shopping
experience with cross-sell/up-sell offers – without reliance on IT support.
iksula iksula is a pioneering backoffice services company for the Internet industry. iksula is
co-founded by ex-eBayites who have closely worked with Internet Retail, Online Travel and other
companies that have used Internet as a medium of conducting commerce. This close
association has given the founding team a thorough understanding of the needs of Internet
companies and how to run their backoffice. Leveraging this expertise, iksula is a one-of-its kind
company that excels in providing outsourced services to Internet companies in the following
verticals:
- Internet Retail
- Online Travel
- Tele-shopping
- Internet Portals
- Online Subscription-based Businesses
- Web 2.0
LivePerson Visit LivePerson and find out how more than 5,000 small and midsize
businesses achieve results like these:
Increase conversion rates: visitors who chat are 3x more likely to buy, and their average order
sizes are 35% higher than non-chatters
Improve customer satisfaction: chatters are 2x as likely to return to the same website within a
day, and exit surveys reveal that 85-90% of chatters rate their service experiences as “good” or
“excellent”
Lower service costs and improve productivity: shifting service requests from phone to chat can
reduce the average cost per interaction by 80%.
Midco Call Center Midco Call Center is an inbound call center specializing in full catalog and
order entry processing 24 hours a day, 365 days a year. With Midco, you'll get:
- · Seamless imports and exports into your order-processing system
· Efficient and effective call handling
· Strong Midwestern work ethic and clear speech
· Customer service support
· Order status and tracking
· Cross-sell, up-sell, quantity up-sell
· Geographical retail location service
· Catalog and literature requests
· Email response support
· And much more...
Moulton Logistics Mgt. Moulton Logistics is a technology company that functions as a
leading national fulfillment and customer relations resource. Moulton specializes in providing
an unprecedented depth of web-based online reporting. Continuity programs, in particular
benefit from the speed and detail of Moulton’s information flow. Based on the insights we
provide about the movement of their merchandise, our clients can stay virtual and make crucial
decisions with a minimum of staff.
OKS-Ameridial OKS-AMERIDIAL worldwide is a global provider of Call Center and Business
Process Outsourcing Services since 1987. We have 13 operations centers in the US, Canada,
and India operating 24x7x365.
Internet Retailer Services:
· Inbound Catalog Sales
· Inbound Customer Service
· Inbound Order Status Handling
· Up-sell/Cross-sell
· Inbound DRTV
· Inbound Catalog/Information Requests
· Inbound Locator Calls
· Web Chat/E-mail Support
· IVR—Automated Order Entry
· Catalog Mailing, Printing, and Fulfillment
· Overflow and After-Hours Call Handling
· Database Verification/Cleansing
· Outbound Lead Generation
· Data Entry
· Customer Satisfaction Surveys
· Quality Assurance
· US and Offshore Delivery
PFSweb PFSweb provides end-to-end eCommerce solutions: technology, e-fulfillment,
customer care, financial and marketing services to 50+ premier brands including LEGO, Nokia,
Mars, Roots, HP, Fathead and CHiA’SSO. We’re the only global provider with presence in the U.
S., Canada, Europe and Asia. Stop by & win iPods and other cool electronics from eCOST.com.
VIPdesk VIPdesk is the award-winning pioneer of home-based virtual contact center
solutions for global brand leaders committed to enhancing their brand experience. Our best-in-
class Brand Ambassador™ and Concierge screening and certification processes ensure that
the most highly educated, experienced representatives serve as a seamless extension of our
customers' brand; our proprietary quality assurance tools and processes ensure continually
improving results; our stringent industry standard and PCI Compliant technologies ensure the
most secure environment possible for client interactions. As a result, VIPdesk's prestigious
clients experience higher customer satisfaction scores, increased average order size and
overall financial performance, while realizing an unmatched economic value.
VisNetic MailFlow Deerfield.com, developers of VisNetic MailFlow, dramatically improve email
customer service standards. Easy to setup and affordable, MailFlow is a comprehensive
solution to optimize email correspondence.
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